Oct 18, 2022

5 ways contact centre managers are adapting to remote work

Want to retain your agents? What about attracting new ones for your open positions? While these might be rhetorical questions, our...

Oct 11, 2022

The most difficult customer support challenges

Customer support is vital across most businesses and sectors. And while it’s often a case of things running smoothly, there will be times...

Oct 4, 2022

Phone calls remain the strongest contact centre tool

Phone calls remain strongest Customer service tool in the contact centre research from Salesforce suggests People still prefer phone...

Lead Generation, Telemarketing, Outsourcing Experts in North West of England