How XL Marketing Masterfully Enhances Your Lead Generation through Direct and Digital Marketing Strategies
In today's intensely competitive business environment, generating high-quality leads is pivotal to any successful marketing strategy. XL...
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Jan 31, 2023
The key factors that give excellent customer service
The Covid pandemic gave an exponential boost to online customer service and indications are that the trend for online and telephone...
Jan 24, 2023
Running an efficient call centre
Running an efficient call centre requires a combination of management, technology, and processes. Some key steps to take include: Hire...
Dec 20, 2022
Contact centre agents: the unsung heros
Contact centre agents were among the unsung heroes of the COVID-19 pandemic, keeping the bridges between businesses and the public strong...
Dec 6, 2022
How to combat rising customer impatience
“Of human virtues, patience is most great.” That statement has been attributed to Cato the Elder, the first-century B.C. Roman historian....
Nov 29, 2022
Tips and strategies to improve frontline Call Centre Agent experience
Frontline call center agents play a crucial role in any customer service operation. Their interactions with customers can greatly impact...
Nov 15, 2022
Contact centre agents: the unsung heros
Contact centre agents were among the unsung heroes of the COVID-19 pandemic, keeping the bridges between businesses and the public strong...
Nov 4, 2022
Inbound vs outbound call centres: What’s the difference?
In a world of chatbots and email, you might think that shoppers today rarely call businesses. The opposite is true. According to The...
Oct 4, 2022
Phone calls remain the strongest contact centre tool
Phone calls remain strongest Customer service tool in the contact centre research from Salesforce suggests People still prefer phone...
Sep 27, 2022
Talking to the person next door
SVL Account Director Anne Holmes discusses the globalisation of the Contact Centre Industry and benefits of redistributing these calls to...
Sep 20, 2022
Twilio Lays Off 11 Percent of Its Workforce
Twilio will lay off approximately 11 percent of its staff, CEO Jeff Lawson announced in a message to Twilio employees, joining the likes...
May 31, 2022
CCMA research: self-service satisfaction is sinking
Customers are less happy to self-service complaints, refund queries, and routine servicing than in 2021 A new study commissioned by the...
May 24, 2022
Choosing the Right CCaaS Vendor in 2022
Following the pandemic, companies have discovered just how valuable the right cloud environment can be. Cloud solutions offer exceptional...
May 17, 2022
Recommendations for Optimising Your Contact Centre Schedule
A well-optimized schedule can greatly improve the efficiency and effectiveness of a contact center. By carefully planning and managing...
May 10, 2022
Ensuring isolation doesn’t lead to mental health issues in staff
Given that this week is Mental Health Week in the UK (9th - 15th May 2022) we thought it might be useful to include this article that...
Apr 26, 2022
How to set up a B2B contact center
For many people telemarketing is just intrusive calls, offering unnecessary purchases or sign-ups for a free event. However, a cold call...
Apr 5, 2022
How to Reward excellent work from Call Centre Agents
Rewarding excellent work from agents in contact centers is an effective way to motivate and retain top performers. Here are some ideas...
Mar 15, 2022
Call Centre Agent Retention Strategy
Employee retention is a critical issue for call centers, as high turnover rates can lead to decreased productivity and increased costs....
Feb 22, 2022
Virtual agents can do much more
Virtual agents are intelligent bots that engage with customers, understand their queries, and respond to them. Harnessing conversational...
Feb 15, 2022
10 way to keep your agents engaged in the call centre
Call center agents are often required to handle multiple calls and tasks at once, which can be challenging and lead to distractions and...
Lead Generation, Telemarketing, Outsourcing Experts in North West of England
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