How XL Marketing Masterfully Enhances Your Lead Generation through Direct and Digital Marketing Strategies
In today's intensely competitive business environment, generating high-quality leads is pivotal to any successful marketing strategy. XL...
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Jan 24, 2023
Running an efficient call centre
Running an efficient call centre requires a combination of management, technology, and processes. Some key steps to take include: Hire...
Jan 10, 2023
How to identify and manage toxic employees in the call centre
Toxic employees can have a detrimental effect on a workplace, creating a hostile environment that can lead to decreased productivity,...
Dec 20, 2022
Contact centre agents: the unsung heros
Contact centre agents were among the unsung heroes of the COVID-19 pandemic, keeping the bridges between businesses and the public strong...
Dec 6, 2022
How to combat rising customer impatience
“Of human virtues, patience is most great.” That statement has been attributed to Cato the Elder, the first-century B.C. Roman historian....
Nov 29, 2022
Tips and strategies to improve frontline Call Centre Agent experience
Frontline call center agents play a crucial role in any customer service operation. Their interactions with customers can greatly impact...
Nov 8, 2022
Calls not answered and annoying ‘on hold’ music are top customer phone gripes
A new survey shows that companies still aren’t answering their phones, messages aren’t being passed on, phone numbers aren’t being listed...
Nov 4, 2022
Inbound vs outbound call centres: What’s the difference?
In a world of chatbots and email, you might think that shoppers today rarely call businesses. The opposite is true. According to The...
Oct 18, 2022
5 ways contact centre managers are adapting to remote work
Want to retain your agents? What about attracting new ones for your open positions? While these might be rhetorical questions, our...
Oct 4, 2022
Phone calls remain the strongest contact centre tool
Phone calls remain strongest Customer service tool in the contact centre research from Salesforce suggests People still prefer phone...
Sep 27, 2022
Talking to the person next door
SVL Account Director Anne Holmes discusses the globalisation of the Contact Centre Industry and benefits of redistributing these calls to...
Aug 9, 2022
The Three Keys to Engaging Employees
Purpose – Do you work because you value the impact that your work has? If the outcome of our work meets our personal values, we’ll be...
Jul 26, 2022
5 ways to unlock unstructured conversation data
According to IDG research, 80% of data will be unstructured by 2025. These predictions open endless possibilities for leveraging...
Jul 19, 2022
10 Proven Ways to Increase Customer Retention Rate
Last week we discussed how to calculate your Customer Retention Rate, this week we look at how that rate can be improved. 1. Improve the...
Jul 12, 2022
How to Calculate Customer Retention Rate?
Have you ever wondered how many customers come back and use your services or buy your products? This metric is called customer retention...
Jun 28, 2022
Zoom launches a new framework for hybrid working
Today marks the release of Zoom One, a new framework that aims to connect the enterprise with a central communication hub. The hub...
May 24, 2022
Choosing the Right CCaaS Vendor in 2022
Following the pandemic, companies have discovered just how valuable the right cloud environment can be. Cloud solutions offer exceptional...
May 17, 2022
Recommendations for Optimising Your Contact Centre Schedule
A well-optimized schedule can greatly improve the efficiency and effectiveness of a contact center. By carefully planning and managing...
May 10, 2022
Ensuring isolation doesn’t lead to mental health issues in staff
Given that this week is Mental Health Week in the UK (9th - 15th May 2022) we thought it might be useful to include this article that...
May 3, 2022
Winning Customer Loyalty
Winning customer loyalty is essential for any business, and in a call center environment, it is no different. Call centers play a crucial...
Lead Generation, Telemarketing, Outsourcing Experts in North West of England
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