In today's intensely competitive business environment, generating high-quality leads is pivotal to any successful marketing strategy. XL...

Contact centre agents were among the unsung heroes of the COVID-19 pandemic, keeping the bridges between businesses and the public strong...

Today marks the release of Zoom One, a new framework that aims to connect the enterprise with a central communication hub. The hub...

Following the pandemic, companies have discovered just how valuable the right cloud environment can be. Cloud solutions offer exceptional...

94% of contact centre agents say artificial intelligence will support them in their roles – Cirrus research reveals positive frontline...

Google is rolling out Chrome Enterprise Recommended Contact Centre stacks, built in partnerships with 8×8, Cisco, Edify, Fiv9, Genesys,...

These days, most telecommunications traffic is routed through a packet-switching network, and it is frequently routed over the public...