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Jan 20, 2021
Overhauling the Contact Centre in the UK
The impact of COVID-19 on the marketplace has been significant for everyone, from business leaders, to call centre operators. Companies...
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Jan 13, 2021
Phoning contact centres has replaced face-to-face
For two in five UK consumers, the telephone has replaced face-to-face interactions during the pandemic 41% of UK consumers say phoning...
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Dec 16, 2020
What are the hallmarks of a successful call centre manager?
It’s no secret that call centre managers have an inherently tough job; between managing a team of agents and juggling a plethora of...
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Dec 9, 2020
16 key customer service skills
While delivering consistently good customer service requires work and alignment across your entire organization, a good place to start is...
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Dec 1, 2020
What is Call Centre Training?
A cornerstone of XL Marketing’s success has been the strong emphasis on training and agent engagement. We believe that call centre...
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Nov 27, 2020
Government Guidance for Contact Centres during the COVID-19 Pandemic
The Government has produced a Guidance document for UK contact centres to understand how to work safely during the COVID-19 pandemic,...
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Lead Generation, Telemarketing, Outsourcing Experts in North West of England
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