Overhauling the Contact Centre in the UK
The impact of COVID-19 on the marketplace has been significant for everyone, from business leaders, to call centre operators. Companies...
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Jan 13, 2021
Phoning contact centres has replaced face-to-face
For two in five UK consumers, the telephone has replaced face-to-face interactions during the pandemic 41% of UK consumers say phoning...
Dec 16, 2020
What are the hallmarks of a successful call centre manager?
It’s no secret that call centre managers have an inherently tough job; between managing a team of agents and juggling a plethora of...
Dec 9, 2020
16 key customer service skills
While delivering consistently good customer service requires work and alignment across your entire organization, a good place to start is...
Dec 1, 2020
What is Call Centre Training?
A cornerstone of XL Marketing’s success has been the strong emphasis on training and agent engagement. We believe that call centre...
Nov 27, 2020
Government Guidance for Contact Centres during the COVID-19 Pandemic
The Government has produced a Guidance document for UK contact centres to understand how to work safely during the COVID-19 pandemic,...
Lead Generation, Telemarketing, Outsourcing Experts in North West of England
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