Jan 20, 2021

Overhauling the Contact Centre in the UK

The impact of COVID-19 on the marketplace has been significant for everyone, from business leaders, to call centre operators. Companies...

Jan 13, 2021

Phoning contact centres has replaced face-to-face

For two in five UK consumers, the telephone has replaced face-to-face interactions during the pandemic 41% of UK consumers say phoning...

Nov 27, 2020

Government Guidance for Contact Centres during the COVID-19 Pandemic

The Government has produced a Guidance document for UK contact centres to understand how to work safely during the COVID-19 pandemic,...

Lead Generation, Telemarketing, Outsourcing Experts in North West of England