The Benefits of outsourcing B2B marketing to XL Marketing Ltd
The key factors that give excellent customer service
Contact centre agents: the unsung heros
How to combat rising customer impatience
What is Lead Generation?
Inbound vs outbound call centres: What’s the difference?
The most difficult customer support challenges
Talking to the person next door
Chatbots are still frustrating customers
How to deliver excellent customer experiences on social media
10 Proven Ways to Increase Customer Retention Rate
How to Calculate Customer Retention Rate?
CCMA research: self-service satisfaction is sinking
Choosing the Right CCaaS Vendor in 2022
Winning Customer Loyalty
The all Important Customer service survey - Your Guide
Average Talk Time in Lead Generation
Less than 30% of businesses prioritise full customer journey
Poor service impacts consumer brand loyalty
Talkdesk finds hold time soared to 71% Post-COVID