What does a lead generation company do? In the digital age we live in today we only have to enter a few keywords into a search engine to...

Five9 shared research that revealed that 30% of customers left brands they had previously been loyal to in the last year. The study also...

Over the past three days, XL Marketing has had a significant presence at the UK's largest and premier fleet show. The team led by...

Customer satisfaction as a differentiator is nothing new, but the ways in which that satisfaction can be met has evolved dramatically in...

Akixi has published a whitepaper on the importance of the customer journey, after a staggering 32% of consumers said they would stop...

The use of digital channels for customer service is becoming more widespread and offers many advantages: time saving, alignment with...

Influencer marketing software provider GRIN has revealed the results of a survey on the divergence of social media buying behaviour for...

What is customer experience and why it matters in your contact centre – A positive customer experience is vital to the success of your...

Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels, according to new...

Customer experience software provider Awaken Intelligence has carried out a survey of 750 contact centre customers in the UK regarding...

What if you could predict your customer’s needs before they ever asked you for something? How about being able to see the things that are...

More than a third (37.2%) of Brits are dissatisfied with the customer service experience they receive, according to new research from...

The ultimate purpose of any contact centre (particularly inbound) is to provide a stellar customer experience or CX that leads to repeat...

While delivering consistently good customer service requires work and alignment across your entire organization, a good place to start is...