Lead generation: Will it work for you?
What does a lead generation company do? In the digital age we live in today we only have to enter a few keywords into a search engine to...
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Sep 7, 2021
30% of customers ended long-term brand relationships
Five9 shared research that revealed that 30% of customers left brands they had previously been loyal to in the last year. The study also...
Sep 2, 2021
XL Marketing at the CV Show
Over the past three days, XL Marketing has had a significant presence at the UK's largest and premier fleet show. The team led by...
Aug 3, 2021
Customer data: Best weapon in customer satisfaction battle
Customer satisfaction as a differentiator is nothing new, but the ways in which that satisfaction can be met has evolved dramatically in...
Jul 27, 2021
32% of Consumers Cut Ties With Brands After One Bad CX
Akixi has published a whitepaper on the importance of the customer journey, after a staggering 32% of consumers said they would stop...
Jul 13, 2021
How to launch a call deflection strategy
The use of digital channels for customer service is becoming more widespread and offers many advantages: time saving, alignment with...
Jun 29, 2021
Study reveals gender split in social media buying habits
Influencer marketing software provider GRIN has revealed the results of a survey on the divergence of social media buying behaviour for...
Jun 22, 2021
Customer experience and why it matters
What is customer experience and why it matters in your contact centre – A positive customer experience is vital to the success of your...
Jun 1, 2021
Pegasystems reveal major CX frustration points
Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels, according to new...
May 18, 2021
Almost half feel customer service worse during pandemic
Customer experience software provider Awaken Intelligence has carried out a survey of 750 contact centre customers in the UK regarding...
Apr 27, 2021
6 Ways to Use Real-time and Predictive Analytics for CX
What if you could predict your customer’s needs before they ever asked you for something? How about being able to see the things that are...
Mar 17, 2021
Two-thirds of Brits frustrated at long customer service waiting times
More than a third (37.2%) of Brits are dissatisfied with the customer service experience they receive, according to new research from...
Feb 16, 2021
Why Does Call Duration or Talk Time Matter in the CX World?
The ultimate purpose of any contact centre (particularly inbound) is to provide a stellar customer experience or CX that leads to repeat...
Dec 9, 2020
16 key customer service skills
While delivering consistently good customer service requires work and alignment across your entire organization, a good place to start is...
Lead Generation, Telemarketing, Outsourcing Experts in North West of England
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