Nov 30, 2021

How to recognise employee performance in your call centre

Recognizing and rewarding employee performance is an essential aspect of keeping agents motivated and engaged in a call center. Here are...

Jul 27, 2021

32% of Consumers Cut Ties With Brands After One Bad CX

Akixi has published a whitepaper on the importance of the customer journey, after a staggering 32% of consumers said they would stop...

Jun 15, 2021

Developing soft skills in call centre agents

Dick Bourke shares how to identify important soft skills to develop in the contact centre and adapt training to advance them further....

Dec 1, 2020

What is Call Centre Training?

A cornerstone of XL Marketing’s success has been the strong emphasis on training and agent engagement. We believe that call centre...

Lead Generation, Telemarketing, Outsourcing Experts in North West of England