How to recognise employee performance in your call centre
Recognizing and rewarding employee performance is an essential aspect of keeping agents motivated and engaged in a call center. Here are...
top of page
Search
Nov 23, 2021
Data Efficiencies from Segmentation in the Call Centre
Data is a crucial component of call centers, as it provides valuable insights into customer behavior, preferences, and needs. By...
Nov 16, 2021
Most agents believe AI will support their roles.
94% of contact centre agents say artificial intelligence will support them in their roles – Cirrus research reveals positive frontline...
Nov 9, 2021
Less than 30% of businesses prioritise full customer journey
A new study has revealed less than 30% of businesses are prioritising the customer journey from start to end. The same report, from...
Nov 2, 2021
Outsourcing your lead generation
The developing role of call centres One of the significant contributions to the economies of many nations is the lead-generating call...
Oct 19, 2021
Poor service impacts consumer brand loyalty
AI automated contact centre company Replicant has released the results of a new survey into customer service. Based on an online survey...
Oct 12, 2021
Talkdesk finds hold time soared to 71% Post-COVID
Talkdesk has released findings of a new report that has given a fascinating insight into contact centre metrics, with the average talk...
Oct 6, 2021
Web Development team continues to grow
As companies come out of the pandemic and look to more exciting growth and the development of new markets, the need for a bright and...
Oct 5, 2021
Google unveils contact centre offering at Enterprise Connect
Google is rolling out Chrome Enterprise Recommended Contact Centre stacks, built in partnerships with 8×8, Cisco, Edify, Fiv9, Genesys,...
Sep 28, 2021
Firms to reboot EX after 88m working days lost to stress
More than 88million worth of working days were lost in Britain due to financial stress last year, prompting business leaders to...
Sep 14, 2021
Lead generation: Will it work for you?
What does a lead generation company do? In the digital age we live in today we only have to enter a few keywords into a search engine to...
Sep 7, 2021
30% of customers ended long-term brand relationships
Five9 shared research that revealed that 30% of customers left brands they had previously been loyal to in the last year. The study also...
Sep 2, 2021
XL Marketing at the CV Show
Over the past three days, XL Marketing has had a significant presence at the UK's largest and premier fleet show. The team led by...
Aug 31, 2021
How can jitter frustrate your customers?
These days, most telecommunications traffic is routed through a packet-switching network, and it is frequently routed over the public...
Aug 3, 2021
Customer data: Best weapon in customer satisfaction battle
Customer satisfaction as a differentiator is nothing new, but the ways in which that satisfaction can be met has evolved dramatically in...
Jul 27, 2021
32% of Consumers Cut Ties With Brands After One Bad CX
Akixi has published a whitepaper on the importance of the customer journey, after a staggering 32% of consumers said they would stop...
Jul 13, 2021
How to launch a call deflection strategy
The use of digital channels for customer service is becoming more widespread and offers many advantages: time saving, alignment with...
Jul 6, 2021
What is Business Intelligence?
As companies become increasingly data-driven, business intelligence or BI will be a key component of your tech stack. This is due to two...
Jun 29, 2021
Study reveals gender split in social media buying habits
Influencer marketing software provider GRIN has revealed the results of a survey on the divergence of social media buying behaviour for...
Jun 22, 2021
Customer experience and why it matters
What is customer experience and why it matters in your contact centre – A positive customer experience is vital to the success of your...
Lead Generation, Telemarketing, Outsourcing Experts in North West of England
bottom of page